FAQ
Q: What geographical areas do you service?
A: Including all of downtown Harrisburg, we are equipped to travel to customers in Lancaster, York, Lebanon, Dauphin, Cumberland, and Perry counties. Just give us a call and we can discuss.
Q: What will I receive after the photo shoot?
A: You will receive your entire shoot on DVD or digital download, plus one re-touched photo per person that is photographed at no additional cost. Should you require any additional re-touching, it’s $10 per photo.
Q: I’ve never organized a photo shoot for a large number of our employees before. What is the easiest way for me to go about setting this up?
A: The first thing you will need to have ready when you contact us is the approximate number of people you’ll need shot, the date/s, the location, and knowing exactly what you’re using the photos for (website, print material, etc.) Once you have determined those things, we’ll be able to get you a quote, a statement of work (more on that below), and onto our calendar. Our goal will be to make this a smooth as possible for you.
Q: Prior to our scheduled photo shoot, will you send me something outlining everything we are going to be receiving from you?
A: Absolutely, and frankly for any group work we prefer to send a Statement of Work that outlines everything in writing before we arrive the day of the shoot so that everyone is on the same page. Common things that will be covered in this document are date, time, # of people being photographed, background color, cost, and general expectations after the shoot regarding receiving your disc. We want you to feel comfortable and confident that you will be receiving what we’ve agreed upon before the shoot in writing.
Q: How quickly will we receive our photos after the shoot?
A: Again this really depends on the size of the group and any major post-production work we need to do, but in general we strive to get your disc in the mail to you within 5 business days at the latest. We will outline these specific expectations in the Statement of Work as well.
Q: Are you able to add custom color backgrounds to the photos in post production?
A: Yes. While we don’t normally recommend this, we have found that a lot of businesses want a certain color other than white as their backdrop. We can do this and it is included in the cost of your shoot as part of the complementary re-touching (one per photo), so there is not an extra fee. To view a few examples, see our custom background gallery here.
Q: What forms of payment do you accept and when do we pay you?
A: We will email you an invoice prior to the shoot and payment must be made in full when we arrive the day of the shoot. We accept checks and credit cards.
Q: What is your re-scheduling/cancellation policy?
A: Individuals seeking a single outfit headshot who cancel or reschedule their shoot with more than 24 hours notice from the time of our appointment will lose their initial deposit. Individuals who cancel or reschedule their shoot with less than 24 hours notice from the time of our appointment will lose their initial deposit and be required to pay an additional 50% of the cost of the photoshoot should you reschedule. In both scenarios listed previously, you will be required to put down a second deposit to reschedule.
For photo shoots of multiple individuals, groups, or corporate events, all reschedules will require you to pay an additional 50% of the cost of the original agreement.
Do you have additional questions? No problem, please contact us and we’ll be glad to answer any other inquires you have.